Just finished reading a really intriguing article by Richard Siklos in yesterday’s New York Times, A Soft Sell With Cold, Hard Cash in Mind. Very well written discussion of the author’s watching bud.tv and Ge.com/imaginationtheater, where his thoughts ‘after sitting through a few clips and episodes…(was), “Hey, some of (this material) isn’t bad.’ Then he watches/surfs some more and goes from being ‘impressed to entertained to indifferent to bored. In other words, it was just like watching TV.” So far I was with Richard, and appreciated the fact that he took the time to invest in content created by companies versus media outlets, ostensibly in the hopes that people would buy their products. Then comes the line that cheesed me off and gave me the passion to write this post. After discussing what I quoted above, Siklos says, “Yet, knowing how and why this programming came into being, I wondered if it was crossing an unseen line between commercial message and content where consumers ought not to go. Can material spawned (my italics) in such a way be anywhere near as effective as traditional advertising, or as good as conventional programming that is born by creative inspiration rather than to help sell something?”
Please read the rest of the article yourself, because Siklos makes a number of great points. However, his closing button is the main reason I fled to the keyboard to unleash my grandiose irritation at what I see as the real underlying message of this piece. After quoting from G.E.’s global head of advertising, Judy L. Hu who said, “that’s always what you want to do as a marketer; take the old and make it new again,” Siklos warns, “Unless, of course, you are dashing into a world where old distinctions between media and marketing are becoming increasingly - and at times disturbingly - blurry.”
Okay - am I the only one who wasn’t awash in the inescapable and pervasive irony of this piece? Let me spell it out for you if you’re not sure what I mean. I read this article in the New York Times I received free in my driveway as an encouragement to buy a subscription. Now I was actually happy to receive a copy and enjoyed reading it. But I would not have read it if I had not been overtly marketed to by a major news outlet with its own specific paradigm of reporting.
Now, don’t get me wrong - I see the difference between the copy of the New York Times and the shopping circular lying next to it. I appreciate the Times has an enormous amount of amazing writing and opinions and leans away from the bombastic, used-car salesman pitches found in said circulars. But who else here loves the Kevin Spacey quote from The Usual Suspects where he says something akin to, “The smartest thing the devil ever did was to make people believe he doesn’t exist.”
I’m not calling Siklos or the New York Times the devil, especially as (full disclosure mode) I write for About.com which is owned by the Times. What I am saying, however, is I’m JUST as insulted when someone from the supposed media cognoscenti gives me a warning against material spawned by marketers with nothing but, “cold, hard cash in mind.” Okay, first, Siklos and everyone else writes for a paycheck, correct? Can we just get that out in the open? That if I’m not given a free copy of his paper in my driveway, I won’t buy it and increase subscription revenue that along with the MANY ADS in the paper pay his salary? Correct? So what Siklos is also not saying, but warning very much against, is the fact that you, ignorant and utterly impressionable consumer, might actually prefer GE’s or Bud’s entertainment (or ‘advertainment’ or ‘edutainment’) over and above HIS WORK IN THE TIMES. Hello? Right? Is this thing on?
See, what I loathe more than most things is unctuous behavior veiled in Good Samaritan language. And traditional journalism has what they call the “Chinese Wall” between ‘journalism’ and advertising. Now in theory, I support this idea. What it means is that journalists should be able to write without having to feel they owe a good story or a certain twist due to their boss or the parent company of whom they’re writing for. In other words, avoiding the “pay per play” idea where if I pay someone enough money they’ll write a good story about me/my firm. However, anything I read/interact with is likely trying to get me to buy into something, correct? An idea, a philosophy, a point of view. So I actually think this golden rule of journalism is maintained largely by the journalists who want to keep their hidden hierarchy afloat to maintain their status as ‘objective reporters untainted by marketing messages.’
Okay, so enough already, ENOUGH. My message to Richard and any other journalists (including myself) is that we’re competing with the planet now for eyeballs/attention/mindshare/whatever. Threats, whether guised in this type of seemingly “objective” reporting, or more overt ones made by whomever, have lost their place in our new media society. No, Richard, I do not have to just believe your warnings because you write for the New York Times and supposedly have no marketing/money interests behind what you write. First off, that’s a lie, plain and simple. You want me to buy the Times so you can keep getting paid to write. And guess what, I’m fine with that! You’re a great writer and the Times is a great paper!
But please, PLEASE stop WARNING me as if without your Gandalf-like entreaties I’d be out buying GE Turbines or six-packs of Bud’s left and right because I didn’t just happen to notice people were trying to sell stuff to me. That’s a big reason I’m writing in caps and am so cheesed off (as invective in not typically my style). But I’m sick and tired of the “them versus us” mentality, as I have been since I was the fat kid on the playground desperate to impress to popular kids.
But now the lines of “me versus them” are ‘blurrier’ than a simple John Hughes movie metaphor. Now, (in Siklos’ case) the Me is the journalist with a major, famous newspaper, (automatically trustworthy and important due to pedigree and stature) versus Them - the (supposedly evil) company interested ONLY in money.
Okay, we get it - GE and Bud may want me to buy something. Really? Seriously? Even if they don’t say, “buy now?” Wow, thanks for SAVING ME! Crap, I was going to deplete my savings and order online right away! I’m being hyperbolic to ply the layers of subterfuge away from the overall paradigm of American media here. And yes, please blame me (as you should) for warning you the same way I feel Siklos was trying to warn the rest of us. But my point here is that nothing is objective, and American media in no way can pretend to have a “Chinese Wall” of any kind as no major outlet is not owned by some MNC (multi national corporation) pulling strings in one way or another.
For example, why don’t we hear more stories about Darfur in major outlets? I’ll tell you why - it doesn’t sell papers like stories about Iraq. Period. End of story. Don’t try to tell me differently because I won’t believe you. And that in and of itself isn’t what bothers me; what irritates me no END is that I’m supposed to believe those types of stories don’t appear in the Times as much as The Economist or whatever simply because the journalists at whatever outlet weren’t ‘led’ to write on such stories. Enough! We all have to make compromises with what we do, correct?
For instance, I’ve been reading some fantastic books on the nature of net neutrality, some of which preach a similar anti-marketing gospel as if they were Media Moses with coded tables of sanctimonious purity. But can I ask a simple question? Am I right in thinking folks who run great organizations like the ones that produce said great books on net neutrality get paid by grants? Right? Or they get money somehow, and grants are as competitive to secure as money from Venture Capitalists. Is grant money more sacred or less profane than money gotten by V.C.’s? That’s what folks want you to think, in my opinion.
As someone (myself) who writes a lot of marketing materials for companies for a living, this means I get to walk around feeling like less of a human or creative individual because MY ideas and efforts apparently are EVIL, SUSPECT, and “DISTURBINGLY BLURRY.” Well, for Richard and anyone else, news flash - I’ve just written in print that my efforts are sometimes geared towards helping companies sell stuff to make them and me money. HORRORS! GASP!
Again, don’t get me wrong - I was an actor for fifteen years and appreciate the utter need for storytellers/journalists of every stripe in every aspect of our culture. But we can’t all be journalists. And we can’t all just eat each other’s opinions or live under roofs help up by words alone. I’m typing on a computer made by Apple; I found out about it after seeing an ad online for it. Then I decided I wanted it and I bought it. The folks at the store were helpful, but not cloaked in evil veils of deception. They’ve also got (Apple) some of the best ads on TV/online that I’ve seen in years (Mac/PC guy comparing notes). Newsflash - those 30-second bits of entertainment are better than a lot of the articles I’ve read in the New York Times and other places as well.
So let me conclude my diatribe by providing my warning again - we ALL (anyone who speaks to anyone and wants others to listen) have to work to continually provide value added messages that provide some level of meaning to our listeners. And we all have to explore what “transparency” means to our community and ourselves. For me, when I write and work with companies, I urge them to speak truthfully to their audience. Meaning, work to establish a relationship with customers/your audience and they’ll buy from you if they want to. If they don’t, you may as well give them something to enjoy (good entertainment, etc.) so they’ll appreciate you and maybe buy from you in the future.
It’s the same with Richard Siklos. Obviously, I strongly disagree with what I feel is the underlying, unspoken message of the piece. But its well written and made me think. Plus it really pissed me off. As an actor, I’ve only had the pleasure of being in a show once or twice where people actually left they were so angry. THAT means you’ve moved someone and challenged them (unless it’s just racist, Imus-inian ranting, of course). So I’m going to look forward to more articles from Siklos, especially if his writing becomes less of an overt ad to maintain big media’s status quo.
And a final note here - I’d tell Siklos so as well, but don’t see a place to comment on the NYTimes site after his piece. I can ‘forward it to a friend’ and email him, but when I’ve emailed anyone at the Times before I never hear back. What I’m intrigued by is how companies are supposed to open the doors for transparency and create communication, yet the NYTimes doesn’t have a comment feature on their blog? Does anyone find that a bit “disturbing?”
Pot, meet kettle. Kettle, pot.